Context

Organizations often need to understand DuploCloud's service level agreements (SLAs) and disaster recovery capabilities when preparing their own disaster recovery documentation or assessing compliance requirements. This includes understanding uptime guarantees, recovery time objectives (RTO), recovery point objectives (RPO), and supported compliance frameworks.

Answer

DuploCloud provides the following service level agreements and disaster recovery specifications:

Uptime SLA

DuploCloud maintains a 99.9% uptime SLA for both the DuploCloud portal and appliances.

Recovery Time and Recovery Point Objectives

• RPO (Recovery Point Objective): 0 - Real-time configuration backup is maintained in S3

• RTO (Recovery Time Objective): 6 hours - Time required to re-provision the DuploCloud appliance

Supported Compliance Frameworks

DuploCloud supports the following compliance frameworks:

• SOC2

• ISO 27001

• GDPR

• PCI

• HIPAA

• HiTrust

• NIST

• ITAR

These specifications can be used when preparing your organization's disaster recovery documentation and compliance assessments.